Can I make mobile payments using the same providers as desktop?

Yes. All gaming devices support the same payment options available in your country. Find out which payment providers you can use in our dedicated Payments section.

How can I earn Cashback?

Granny always says, “A little extra goes a long way,” and at Wildz Casino, we couldn’t agree more! That’s why we offer two ways to enjoy cashback bonuses: as a proud member of our exclusive Loyalty+ program or simply by being one of our valued players. Cashback is only applicable to transactions related to casino activities. Non-casino transactions are excluded from cashback calculations. For Wildz Loyalty+ members If you’re part of our Wildz Loyalty+ family, get ready to feel like a star! You’ll enjoy up to 20% Cashback on your losses, credited every week. With just 1x wagering requirements, your bonus money is practically ready to roll. It’s one of the many perks waiting for our VIPs. You’ll need to earn a minimum of $10 in cashback to qualify. Granny also wants to remind you that VIP Cashback is shared across all Wildz Group brands — Wildz, Caxino, Wheelz, Spinz, and Tuplaus. No matter where you play, any cashback earned will appear on all Wildz Group casino platforms where you have an account. Once you claim it on one platform, it will be removed from your accounts on the others. For all other players Not a Wildz Loyalty+ member yet? No worries! Granny’s got her eye on you, too. Occasionally, you might find cashback opportunities popping up in your My Rewards section. Watch for these limited-time offers and grab a sweet rebate on your losses! In this case, Cashback comes with a 35x wagering requirement, and you’ll need to earn a minimum of €1 to activate it. A quick note on how cashback is calculated Curious about how we calculate your cashback? Here’s the formula: (Real Money + Bonus Money bets) - (Real Money + Bonus Money wins) - bonus granted - jackpot contribution + (bonus forfeited + bonus auto-forfeited + bonus expired).

How do Double Speed promotions work?

Once you’ve activated your bonus via My Rewards, Double Speed campaigns move your Progress Bar twice as fast as usual. This means you can level up and grab more rewards on Levelz in a double-quick fashion. Levelz is our house-own mini-slot that gives out turns on the games we know you enjoy. With Double Speed running, you enhance your Free Spins opportunities considerably. Game-specific Double Speed campaigns at Wildz are linked to individual slots, often to mark a brand-new release. As these particular bonuses can last several days, they allow plenty of time to book some quick-fire gaming fun into your schedule. On rarer occasions, we will open up Double Speed offers to our entire suite of online games. Site-wide campaigns typically have a much shorter expiry date (2-3 hours on average), so you must act fast to take advantage of some bonus value here. Campaigns like this ensure every player is remembered since they can be enjoyed across every title in the Wildz games library. Don’t forget to update your marketing preferences under ‘My Account’ so we may let you know when these campaigns are scheduled to run.

How does Spinback™ function?

Built by seasoned developers at Wildz, Spinback™ is there to offer some consolation following a spate of dry spins at the slot reels. Not found anywhere else, the exclusive second-chance feature is available on both Sweet Bonanza and John Hunter and the Tomb of the Scarab Queen , a pair of popular online slots from leading developer Pragmatic Play. Go five successive winless rounds playing either of these two games, and we’ll award you with one free spin to use on another fan favourite, John Hunter and the Book of Tut. Note that Spinback™ Free Spins can only be used once accumulated in batches of 5 (five) at a time.

Is it safe to play at Wildz?

Wildz Casino is one of the safest online casinos. We are tightly bound by industry licensing bodies to ensure the fairness of operations and use the latest security protocols. Rest assured, your money is completely safe at Wildz. Player funds are kept ring-fenced from company accounts, ensuring you have access to your Real Money balance at all times. The following areas detail some of the measures in place aimed at offering our players the safest possible gaming environment: Stringent KYC (Know Your Customer) Protocols: Our dedicated AML and Payment teams actively identify unusual patterns in playing behaviour or payment activity - protecting you and ourselves as an operator. For example, if a customer significantly increases their deposit volumes or begins wagering at far higher stakes, this could warrant an investigation by the relevant internal team/s. Further action may then be taken until our teams are satisfied the player is acting within accepted boundaries. In addition, gaming authorities require us to hold the personal information of all our customers to verify their identity. In light of this, your playing privileges may be restricted until we receive all the necessary documentation from you. True Randomness: Developers pre-program every online casino game with built-in RNG (Random Number Generator) technology to ensure true randomness of betting rounds. Encrypted RNG software prevents online casino operators and players from being able to predict the outcome of a single spin or game round. Robust Payment Methods: Fine-tuned over time, Wildz is proud to use some of the latest payment technologies shared by major global financial institutions. These systems safely manage every monetary transaction made at Wildz in a timely manner. Wildz is licensed by the Malta Gaming Authority, a regulatory body of a European Union member state which provides oversight to ensure that operators comply with gaming laws. We also have various Responsible Gaming protocols in place to safeguard against issues around gambling addiction. If you think you are displaying signs of problem gambling, we urge you to consider the following tools: Responsible Gaming: Our Responsible Gaming section suggests ways to prevent problem gambling and provides lists of additional resources. There’s also a short quiz that can help you ascertain whether you have a gambling problem. Personal Account Limits: At Wildz, you can manage your gambling behaviour by enabling specific Account Limits. Our Limits let you put a ceiling on the amount you can deposit and wager, for example, and can also prevent you from playing beyond a set timeframe. Time-outs: These are available to everyone and are additional options worth pursuing if you need some time away from gambling.

Ontario Market Exit FAQs

Wildz is ceasing operations in the Ontario iGaming market. This FAQ outlines what this means for your account, the actions you may need to take, and how to ensure you withdraw any remaining funds. What are the key dates I should know? 29 Sept 2025: All active bonuses will be cancelled unless they expire earlier. 1 Oct 2025: Our Sportsbook offering is closed. All future bets (i.e., wagers on events with a settlement date after site closure) will be cancelled, and bets will be returned to players. We will stop accepting new deposits. 15 Oct 2025: Site closure: Ontario site access and logins will be disabled. 16 Oct 2025 to 15 Apr 2026: You can still contact our Customer Support to withdraw your balance or ask questions. After 15 Apr 2026: Please contact iGaming Ontario at igaming@igamingontario.ca for unresolved matters. What happens to the money in my account? Until 30 Sept 2025: You may withdraw any wallet balance over $20.00, as outlined in our Terms and Conditions. From 1 October 2025 until 15 October 2025, you may be able to request withdrawals for balances of $1.00 and over, and from 16 October 2025 until 15 April 2026, you can request a manual withdrawal of balances of under $1.00 through Customer Support. After the grace period of 6 months (until 15 Apr 2026), any remaining unclaimed balances may be transferred to iGaming Ontario in accordance with applicable regulations. Please note that withdrawal requests are subject to applicable legislation and regulations, and you may be requested to provide us with necessary information before we can proceed with the withdrawal. What happens if my account verification is still pending? If your account was not fully verified before the site closure, you may still be asked to provide documentation to complete verification and process a withdrawal. Please ensure your information is current and respond promptly to any requests from our teams. Will I still be able to log in after 15 Oct 2025? No. Ontario residents will be unable to access their accounts after 15 October 2025. However, our Customer Support will remain available during the post-exit period to assist with balance withdrawals or any possible account issues. How will I be contacted about my account? We will notify all affected players through the following methods: Email (based on the address registered with your account) SMS (if you have previously opted in) In-account notifications, until the site closure date Self-excluded and inactive players may also be contacted where required, particularly regarding account balances or complaint resolution. What happens to my bonuses or rewards? All active bonuses, promotional offers, and loyalty rewards will be cancelled on 29 Sept 2025, unless they expire earlier under their original terms. I have an active bet or pending wager — what will happen? Any open bets scheduled to settle after 15 Oct 2025 will be cancelled on 1 Oct 2025. The full stake amount will be returned to your player wallet. What happens to my personal data? Wildz will: Retain your account and gaming data for a minimum of seven years, in accordance with Canadian legal requirements. Ensure that all personal and transactional data remains securely stored, encrypted, and accessible only to authorised personnel. How can I contact Customer Support after the exit? You can contact our support team via Email at support@wildz.com. Support will remain available until at least 15 April 2026 to assist with withdrawals, account access issues, or other post-exit inquiries. I have self-excluded — will I be contacted? We will only contact self-excluded players if: Your account has a balance that must be refunded, or You are involved in an unresolved complaint that requires your input. We will continue to respect your self-exclusion status throughout the process. I have an open complaint — what happens now? Any complaint submitted before the site closure will be handled according to our existing complaint resolution policy, which is available in our Terms and Conditions. You may continue to submit new complaints to support@wildz.com until 15 Apr 2026. Where can I get help with gambling concerns after the site closes? If you need support related to responsible gambling after our Ontario site closes, you can contact ConnexOntario at 1-866-531-2600 or visit Home for 24/7 free and confidential support. What if I do not withdraw my balance by 15 Oct 2025? If you miss the initial withdrawal window, you can still request a manual withdrawal via Customer Support until 15 Apr 2026. After 15 Apr 2026, any unclaimed balances may be transferred to iGaming Ontario at igaming@igamingontario.ca in accordance with applicable regulations. We encourage all players to take action within the designated timelines to ensure access to any remaining balances.

Where do I search for a particular game?

Our useful query function in the main casino game lobby allows you to search for an individual game title at Wildz. You can even narrow your search to a particular provider or game category. For example, type ‘Live Casino’ into the search bar to explore our exciting line-up of real casino games streamed live for an immersive experience. Entering ‘jackpot’ will return our selection of games offering mouth-watering top prizes. Or, if you want to browse all games by Nolimit City, simply enter their name into the search bar. To see a broader view of the games, click the ‘All Games’ option. This sorts the entire Wildz game library alphabetically by game developer, making it easier to browse and compare games you like the look of.

Will I incur any fees for depositing or withdrawing?

No. We will never charge you for making payments at Wildz. Some payment providers may levy their own charges. You should consult your own payment providers for information on any extra fees that they add on themselves.

Will I lose any winnings if my internet connection fails?

You may sometimes experience an outage in your internet connection to our servers. If this ever happens mid-game, your playing session will be saved at the point your connection was lost. Note that all game sessions are logged at Wildz, so you can resume exactly where you left off. If your connection returns but the game fails to restart, try refreshing your web browser. Note that any winnings due to you are credited automatically, even if the connection goes down during a game round or bonus feature. In either instance, all remaining spins in the round will play out to a conclusion. Should the above fail to successfully troubleshoot your issue, please get in touch with our responsive Customer Support team. We’re available via email or Live Chat.