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Please enter the phone number which is registered on your Wildz account and we will send a confirmation code to change your password.
Please note that times taken for withdrawals to arrive vary according to both payment type used and the status of your account.
KYC-verified customers can expect to receive their money much much quicker on average. Withdrawals of small to moderate amounts by customers who have successfully undergone full KYC checks are likely to receive instant approval by our Payments team1.
Delays in receiving your money can occasionally occur if you are trying to withdraw a higher amount than usual, or if your account is not yet of fully verified status. We kindly ask you to remain patient in the case of such delays, while our teams perform their necessary regulatory duties in handling your withdrawal. Rest assured, we endeavour to process all payments as quickly and efficiently as possible.
Following approval at our end, withdrawals typically take no longer than 24 hours, but can last up to 3 business days within Europe. For players located outside of Europe, waiting times of up to 5 business days are not uncommon.
In addition, there are certain factors outside of our control that may impact Bank transfer processing times, such as public holidays and time zones. E-wallets represent an excellent choice for online casino players since withdrawal times are near instant, while credit card transactions take between 1-3 business days on average.
For full clarification, head over to our Payment Options page to find details on different processing times, split by payment method. Importantly, make sure you’re visiting the correct page relevant to the country you’re in. You can update the website localisation setting via the flags menu, located in the page footer.
1Please do not request early account verification. In order to process KYC checks in the most efficient manner, we will contact you when the time is necessary and a new section will open on Wildz, allowing you to upload your identification documents.