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Please enter the phone number which is registered on your Wildz account and we will send a confirmation code to change your password.
KYC (Know Your Customer) checks are required by the Malta Gaming Authority as a anti-fraud measure once you reach €2000 in deposits.
A KYC check is a confirmation of the following information from the account holder:
Valid Picture ID: A passport, driver’s license, or national ID card. The identification must be a valid government-issued photo ID.
Utility Bill: A utility bill no less than 3 months old showing that you live at the address listed on your Wildz account.
Confirmation of Payment Method: These statements should be no older than 3 months and must include the account number and account holder’s name:
Bank Transfer: Bank statements should include the account holder’s name and address and should match the details on their Wildz.com account.
Credit Cards: Front and back images of the credit card are required and the backside of the card must be signed. The front image must clearly show the first 6 and last 4 digits (1234 56XX XXXX 1234).
E-Wallets: E-Wallets follow the same general rules as bank statements. They should include the account holder’s name and address and match their Wildz details. For customers using e-wallets that do not provide paper or PDF statements, a screenshot of the account details showing the customer name and address is required.
The player will have 30 days to complete their KYC check once their total deposits exceed €2000. Documents should be uploaded to Wildz at My Account.
KYC checks are vital since they help prevent money laundering, fraud or other illegal activities. It also protects you as a customer and verifies you are the account owner.
A KYC check is typically complete within 24 hours, depending on how quickly we receive your documents.
We will request a valid picture ID (driver's license, ID card or passport), proof of address and a confirmation of payment method.
We assure you they are stored in a secure environment and can only be accessed by our trusted, highly-trained workforce when and if required.