Responsible Gaming

Responsible Gaming is at the core of the Wildz Casino code of ethics. Gambling problems can cause serious harm to you and the people around you. For that reason, ensuring you play responsibly is of utmost importance.

For this reason, we have dedicated tools designed to help players manage their gaming behaviour. Further down, you can find helpful tips on safeguarding against problem gambling, plus details of Professional Resources.

Personal Limits

Wildz promotes various personal gaming limits to help players control their gambling behaviour.

Available to players at all times, our limits include deposit, wagering and loss limits, as well as time-outs that allow players to ‘cool off’ and take a break from gambling, and they can be found under the (Limits) section of your account.

• Time limit: This option allows you to set a time limit on your play, and once this is reached, the system will automatically log you out of your account.

• Net loss limit: The Net loss limit helps you stop playing with Wildz once your predefined loss limit amount is met, preventing you from placing further wagers with us during the selected period.

• Deposit limit: Deposit limits let you put ceilings on the maximum amount you can deposit into your account. Once that ceiling is reached, you’ll no longer be able to deposit until a certain period of time is up.

• Wagering limit: To put a lid on the amount you can bet, you should activate this particular limit type. You may select the maximum wager you can place for a particular space of time.

You can configure the limits on a daily, weekly or monthly basis. If you want to decrease (make stricter) a limit, this can be done instantly. If you want to increase (make less strict) a limit, this is subject to a 24-hour cooling-off period.

Self-Exclusion

Self-Exclusions are some of our strictest controls, available for indefinite and definite timeframes since implementing this measure prevents you from logging in to your Wildz account. Choose either of these options if you need some time away from gambling or if your gambling activity is starting to get out of control.

To activate a definite Self-Exclusion, contact our customer support team via Live Chat and specify the length of time (1/7/30 days) you would like to take a break from gambling with Wildz or select the preferred time frame through the Self-Exclusion section on the ‘My Account’ page.

Note that if you decide to request a definite self-exclusion by contacting our Customer Support, it does not take effect immediately. You will be duly notified by a member of our Support team after it has been applied to your account.

Note that if you wish to decrease your definite self-exclusion period, a minimum ‘cooling off’ period of 24 hours applies before it can be reinstated following a time-out.

If you feel like you need to take a break from gambling for an indefinite period of time, you may request an indefinite Self-Exclusion. You may do so by contacting us via Live-Chat and stating your reasons. You will be self-excluded as soon as our Customer Support Team sees the request, and you will be duly notified. Please understand that if you wish to decrease or revoke an indefinite self-exclusion period, Wildz may, at its discretion, accept or not, and it shall only be effective seven (7) days from the acceptance of the request.

If you feel that you still need more time away from gambling after the chosen period of time has elapsed, you may extend this period by contacting us.

Reality Checks

Reality Checks have been introduced by Wildz Casino to track your gambling activity during a session. At regular 60-minute intervals, messages appearing on the screen will reveal specific info about your current session, such as the length of time playing and the amount spent/won. At the same time, you’ll be given the option to view your transaction history or leave the game you are playing.

60 minutes is the default Reality Check interval setting. You can modify this time length via the My Account section of your account, where the feature may also be turned off.

Useful Tips

Online gambling is intended to be an enjoyable experience, but for a small number of players, it can spiral out of control for various reasons. Here’s a short list of guidelines to protect yourself and to prevent the onset of problem gambling:

• Only gamble ‘within your means’: what you can safely afford to lose.
• Don’t ever attempt to ‘chase losses’ - attempting to recoup what you have already spent.
• Know when enough is enough. Put controls in place to ensure you don’t exceed your betting limits.
• Gambling + drugs/alcohol don’t mix.
• Take some time out if you are gambling recklessly or outside your usual betting patterns.

Organisations That Can Help You

If you want more information from organisations that can help you controlling your gaming behaviour, please check out the links below:

• Gambling Therapy
• Gamblers Anonymous
• GamCare

Gambling Blocking Software

Take control of your online gambling habits by utilizing dedicated software solutions like Betblocker (Free) and Gamban (Subscription). These tools offer varying features to help you block access to gambling sites, empowering you to stay focused on responsible gaming.

20 Questions

The ‘fellowship of men and women’, Gamblers Anonymous, compiled ‘20 Questions’ to allow people to discover whether or not they may be afflicted by problem gambling. If you are concerned about your gambling or just curious, we encourage you to take the quiz when you have a spare moment.

We’re Here to Help

Our Support team is on hand to provide you with any additional information surrounding problem gambling and for clarification on the different Limits available to you.

At the end of the day, we want you to enjoy your time spent playing at Wildz.

It’s always worth keeping abreast of our Terms and Conditions, but if anything remains unclear, you can always reach out to our friendly Support team.