Terms and Conditions of Use of Services of Wildz.com
- Version 1.0 last updated 16th June 2019
1.1 - When signing up at Wildz.com, you enter into an agreement with Rootz Ltd, which is a company constituted and licenced to operate a gaming activity, and has its registered office at Ewropa Business Centre, Level 3-701, Dun Karm Street, Malta, and company registration number C83903.
1.2 - When you are playing games operating under a licence issued by the Malta Gaming Authority (“MGA”), these current terms and conditions govern your relationship with the website, and your registration is effectively transferred to Rootz Ltd., which is constituted under the laws of Malta and which is a company which is licenced and regulated by the Malta Gaming Authority under licence number MGA/B2C/599/2018 issued on the 30th day of the month of April of the year 2019.
1.3 - These Terms and Conditions apply solely to the usage by the Player of the games licenced by the MGA on the website, the related enabling internet, mobile or other platforms through the website wildz.com.com, and other related Uniform Resource Locators (“URL”.)
1.4 - Wildz reserves the right to modify these Terms and Conditions and they become valid from the time they are made available on the Websites.
1.5 - The current version of this agreement is valid until a new version is in place on the Websites.
1.6 - While Rootz Ltd shall remain responsible for the general management and responsibility of the wallet, deposits and withdrawals, the liability of Rootz Ltd. is limited solely money in play (i.e. wagering amounts) on the MGA licenced games and for the payment of local jackpots associated with the same MGA games which are licensed and operated by Rootz Ltd.
1.7 - In the case of any inconsistency between these Terms and Conditions and the General Terms and Conditions relating to the MGA games, it is these present terms and conditions which shall prevail. Where any aspect of the game specific terms and conditions is not covered but is provided for in the General Terms and Conditions, therefore if the General Terms and Conditions are more comprehensive, provided they are not inconsistent with these MGA Games Terms and Conditions, then it shall be deemed that all those provisions apply to the relationship of the Player with Rootz Ltd.
1.8 - These Terms and Conditions apply to, and are binding upon you, if you participate in the MGA licenced games at Wildz.com
1.9 - You must read and understand these Terms and Conditions fully before accepting the agreement. In the case that you do not agree with any part of these Terms and Conditions, you must not use or continue to use the Websites.
1.10 - You understand and agree to be bound by the Terms and Conditions contained in this text, as may be amended from time to time.
1.11 - These Terms and Conditions may be published in a number of languages and shall reflect the same principles. This is done for information purposes and to assist players. However, only the English version is the legal basis of the relationship between You and Wildz. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version is the legally-binding version and shall prevail.
1.12 - The governing law shall be the laws of Malta and the Courts of Malta shall have exclusive jurisdiction to resolve any dispute.
Rootz Ltd is referred to as “Wildz”, “we” or “us”
The player as “you” or “the Player”. “Your” has its usual meaning in relation to you.
“Account”, “Your Account”, “Your Member Account” is your player account on the Site.
“Bonus” shall cover all offers that gift a tangible reward, including but not limited to: welcome offers, deposit bonuses, free money and free spins
“Games” are Casino, Live Casino and any other game on our Site (including mobile or any other platform) and “Games” can mean any one of them. We can remove or add Games to the Site at any time.
“Rules” are these terms, conditions and rules which you agree to when using the Site.
“Site” and “Website” refers to wildz.com, and including, if applicable, any mobile and mobile application version thereof or any other subdomains of ‘wildz.com’
“Group Brands” refers to products operated under Rootz LTD’s B2C license, including, but not limited to, ‘wildz.com.’
4. Your Obligations as User
4.1 - You may only open one account on each of the Websites provided by us. Wildz retains the right to terminate any duplicate account.
4.2 - If you open or attempt to open more than one account, for whatever reason, Wildz may block or close any or all of your accounts at its discretion. Wildz may also at its discretion void all the bets that have been placed in the duplicate accounts. Should Wildz decide to leave one account open, it will be the first account that you opened with Wildz, to which your remaining deposits, if any, will be transferred. Wildz will deduct an administrative fee of 15% (minimum 30 EUR) for every other account you opened as well as any other deductions that may apply in accordance with the provisions of these Terms and Conditions.
4.3 - You declare that you are over 18 years of age (18+) or comply with a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether online gambling is legal in your country of residence. It is a criminal offence to gamble whilst being under age.
4.4 - You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games.
4.5 - You are solely responsible for your account details and maintain account details up-to-date. This includes, but shall not be limited to the username and password and/or any other means to access your account via the respective Website. In the case there is a suspicion that such information should have been compromised, you must inform Wildz and take proper actions to prohibit or prevent any unauthorised access to any part of your account or funds.
4.6 - You are not allowed to transfer funds from your account to other players or to receive money from other players into your account. Wildz accounts are not transferable and it is prohibited for players to sell, transfer and/or acquire accounts to/from other players.
4.7 - You shall use the Games on your own behalf and not on behalf of any other person or company.
4.8 - You shall not allow any other individual, to access and/or use your Wildz account or accept any prize or access and participate in any of the Wildz services. You understand that you shall be fully liable for any losses incurred by a third party on your Account and you shall immediately inform us should you suspect that a third party has obtained access to your Account, and shall assist us fully in our investigations into the matter.
4.9 - You shall use the Website and Your Member Account solely and exclusively for the purpose of Your participation in the Games and not for any financial or other reason, Your participation in the Games will be strictly in Your personal non-professional capacity for recreational and entertainment reasons only.
4.10 - You are not a resident in Afghanistan, Curacao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, U.S.A (and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands) or Yemen or any other jurisdiction where Your participation would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Widz website, applications and games from these jurisdictions.
4.11 - You are and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games, and shall not use any software-assisted methods or techniques or hardware devices in connection with for Your participation in any of the Games. Wildz hereby reserves the right to invalidate or close Your Member Account or invalidate or terminate Your participation in a Game in the event of such behaviour.
4.12 - You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for Your participation in Games including any winnings that You receive from Wildz.
4.13 - You understand that by participating in the Games You take the risk of losing money deposited in Your Member Account.
4.14 - In relation to deposits and withdrawals of funds into and from your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you. We retain the right to prohibit the use of company credit cards.
4.15 - The computer software that we make available to You is owned by Wildz or other third parties and protected by copyright and other intellectual property rights. You may only use the software for Your own personal, recreational use in accordance with all rules, terms and conditions as set out in these T&C and in accordance with all applicable laws, rules and regulations.
4.16 - Games played on or through the Website should be played in the same manner as games played in any other setting.
4.17 - You shall be courteous to other users and representatives of Wildz and shall avoid rude or obscene comments. The non-observance of these Terms and Conditions and of the game rules shall not be tolerated under any circumstance.
4.18 - As part of your use of our casino products, we provide you with a live chat availability, through which you can communicate with our customer service representatives. All conversations shall be recorded. Abusive or offensive language will not be tolerated. Use of the chat facility should strictly relate to our services and any queries related thereto.
4.19 - Wildz has the right to terminate events and/or games provided that if there were any outstanding wagers on the terminated event or game, the affected player shall be reimbursed the value of his wager. Any wins made prior to the termination of the event or the game will be honored by Rootz Ltd.
4.20 - A person registering shall accept and acknowledge that Rootz Ltd shall not be treated as a financial institution and that no interest applies on deposits held in account.
5. Your Member Account
5.1 - In order for you to be able to place bets and deposit money, you must first register personally with us and open an account.
5.2 - You may only hold one Account with us at any single point in time. We reserve the right to close any multiple Accounts opened in the same name or in any way referable to the same person. At Wildz’s sole discretion, and in the event that we consider that multiple Accounts have been opened in genuine error, we may agree to credit one Account which you have opened with us with any balance remaining on your additional Account(s). Should we have reasonable grounds to believe that fraud has been committed or attempted, we reserve the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action. In these Terms and Conditions, a reference to ‘fraud’ shall be deemed to include ‘bonus abuse’. Bonus abuse includes, but is not limited to, opening more than one Account in order to claim an additional bonus or benefit.
5.3 - If You notice that You have more than one Member Account under different names, You must notify Wildz immediately. Failure to do so may lead to your Account being blocked for access.
5.4 - Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, Wildz must be informed by the respective accounts’ holders.
5.5 - A request to open a Member Account is made by filling out the registration form and submitting it to Wildz. Wildz reserves the right to refuse to open a Member Account for whatever reason.
5.6 - You must enter all mandatory information requested in the registration form in particular, Your age, Your identity, Your address and contact details, including a valid email address, valid mobile phone number and Your place of residence and it is your sole responsibility to ensure that the information you provide to us is true, complete and correct. Note that you must be 18 years of age or older, or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.
5.7 - You are hereby notified that we carry out verification procedures and that your Account may be blocked for access or closed if we suspect that you have supplied us with false or misleading information.
5.8 - Wildz reserves the right to perform background checks on any player and request any relevant documentation such as a copy of Your passport or other identification documentation as part of the Wildz KYC procedures, at all times and, for any reason, including (but not limited to) any investigation into the identity of the player, any credit checks performed on the player, or any enquiries into the player’s personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the player’s registration details, such as the name, address and age, occupation, verification of the player’s financial transactions, financial standing, source of wealth, source of funds and/or gaming activity. Wildz may also request any documentation previously provided which would have later on expired or would no longer be valid for any reason, or to request any additional KYC documentation for any reason and at any time. Wildz is under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. Wildz may decide at its sole discretion to terminate a player’s account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion. If on completion of Wildz’ verification checks, You are shown to be underage:
- Wildz will return all deposits to You and no winnings will be paid;
- All transactions made whilst you were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable; and
- Your Member Account will be closed.
5.9 - You are required to inform Wildz as to any updates, as well as to keep up to date the mandatory information provided in the registration form in the event that such information changes.
5.10 - As part of the registration process You will have to choose Your username and password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. Wildz is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party. Additionally, should Wildz detect or suspect that any other person is using the player account except for You, then Wildz reserves the right to suspend or close the account and retain any funds in its absolute discretion.
5.11 - Wildz may at its own discretion and without having to provide any justification, refuse to open an account or close an existing account. However, all contractual obligations already made will be honoured.
5.12 - An inactive account is an account that has not been accessed for 12 months, that has a real money balance. A dormant account is an account that has not been accessed for 30 Months, that has a real money balance. Wildz will contact you by email 30 days prior you account becomes inactive and informs about the possible administration fees below. If, after 12 months since last login, Wildz is unable to contact you or no activity on the player account is carried out even after contacting you, Wildz reserves the right to charge a monthly administrative fee of 5 EUR or the equivalent in any other currency.
5.13 - Once your account becomes dormant, if Wildz has been unable to get in touch with You, Wildz, in accordance with the applicable law, may be forced to close your account and transfer your remaining account balance to the MGA or any other relevant gaming authority. To recover your funds from an inactive, closed, blocked or excluded accounts, please contact the Wildz customer support department via email at [email protected]
5.14 - The procedure for removing funds from inactive and dormant accounts are made automatically and is reported in the backend system of the Websites administrational interface. If money is to be transferred to the MGA, the Key Official of Wildz is responsible for handling this procedure.
5.15 - You understand and accept that Wildz strictly prohibits cheating players and player collusion. Should we have reasonable suspicion that any cheating or collusion has occurred, we reserve the right to void any bet that we suspect has been made as a result of such behaviour and/or confiscate any funds on your account and close your account. Moreover, any player which has reasonable grounds to suspect that another player is taking an unfair advantage through cheating or collusion is to report the suspicion to Wildz by sending an email on [email protected]
5.16 - Wildz does not allow the use of robotic, automated, mechanical, electronic or other devices to make automated decisions in any game or in respect of any bet on its sites, whether such use is attempted or affected by you or by any third parties. Should we have reasonable suspicion that any such device is being used on the sites, we reserve the right to void any bet that we suspect has been made using such a device and exclude any customer from any promotion or competition in which we suspect that such a device has been used. You are also prohibited from utilising an external resource that is designed to provide a player with an unfair advantage over other players. Such prohibited external resources may include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and the assistance of any other person regardless of whether or not that person is also the holder of a Wildz account. We may also suspend the Account in question pending investigation into the matter and terminate the Account at our sole discretion. Wildz considers the use of such devices to be tantamount to fraud and reserves its right not to refund any balance on the Account at the time of termination and to cancel any pending games.
5.17 - All transactions will be checked by our Fraud Personnel in accordance with the prevention of money laundering laws and regulations as applicable.
5.18 - Any suspicious activity on Your account could lead You to being reported to the relevant authorities and freezing of Your funds. It could also lead to the closure of Your account and confiscation of Your funds.
5.19 - If you wish to close your account, you may do so at any time by contacting customer support on [email protected] Any funds in the Wildz Account will be remitted to you. The effective closure of the Account will correspond to the termination of the Terms and Conditions, however any obligations already entered into shall be honoured.
5.20 - In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the player shall indicate it. A player who closes an account for gambling addiction reasons shall not open or try to open a new Wildz account. Wildz shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new account. We reserve the right to close an account opened in breach of this rule at any point in time.
5.21 - All communication between the account holder and Wildz is kept on record for compliance, as well as accounting and financial regulations’ purposes. In the case a player account is closed, related information about the account is saved for up to five (5) years from the time the account is closed. Related information includes player name, address, phone, email and account transaction details. After this time period all the information will be archived.
5.22 - Wildz has the right to appoint payment solution providers to act, receive and/or pay funds on its behalf.
5.23 - When the outcome of a Game You participate in is determined all winnings will be available for use in Your Member Account.
5.24 - Wildz will carry out additional verification procedures for any payout exceeding the equivalent of 3,000 EUR and reserves the right to carry such verification procedures in case of lower payouts.
5.25 - If Wildz mistakenly credits your Account with winnings that do not belong to you, whether this is due to a technical or human error or otherwise, the amount will remain property of Wildz and the amount will be transferred back to us from your Account. We reserve the right to void any transactions placed using them, including related winnings paid out in error. To satisfy any such liability, we further reserve the right to freeze and withhold these funds and set-off any subsequent winnings owed to you. If prior to Wildz becoming aware of the error, you would have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to Wildz. In the event of an incorrect crediting, you are obliged to notify our Customer Support services immediately by email.
6. Deposits into Your Member Account
6.1 - You may participate in a Game only if You have sufficient funds on Your Member Account for such participation. When you open an Account we require you to make a minimum deposit before you can bet or play.
6.2 - Wildz will not grant You any credit for participation in any Game.
6.3 - By depositing funds into your account, your direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them (i) to place any gaming stakes; and (ii) to settle any fees or charges that you might incur in connection with the use of our services.
6.4 - All information required to deposit funds into Your Member Account, can be found under “My Account” and “Deposit” pages of the Website. You can use any of the methods available to You as specified on these pages as may be amended from time to time. Please note that some of the methods may not be available in some jurisdictions
6.5 - Depending on the method selected for deposits, such deposits can incur charges. For current fees regarding depositing funds, see “My Account” and “Deposits” for each deposit method. Your bank or other payment service provider may independently charge You for bank wire transfers and other methods of payment.
6.6 - When using a credit or debit card for depositing funds, Your funds only clear when Wildz has received an irrevocable approval and authorisation code. Should Wildz not receive such approval and code Your account will not be credited with those funds.
6.7 - Wildz reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Member Account.
6.8 - Depositing funds into the members’ account shall always be made through a Financial Institution or a Payment Solution Provider, by the use of any of the methods specified on the Website, as may be amended from time to time. Procedures, terms, availability and duration for deposits may vary depending on the time, the country and the Financial Institution used.
6.9 - Deposited funds generally post to the members Account within one minute following the confirmation of the deposit unless extra verification procedures are required as stated in clause 5.8 are required. If for some reason a deposit does not post to Your account, please contact Customer Support at [email protected]
6.10 - You shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you.
6.11 - It is unlawful to deposit money from ill-gotten means. In accordance with our anti-fraud policies, we reserve the right to pay any requested withdrawal partly or in total via the same method of payment through which one or more deposits were made. We further reserve the right to pay any requested withdrawal directly to your bank account.
6.12 - Wildz accepts payments made in Euro (EUR). In case your payment account (i.e. your bank account or your eWallet-account) is in a different currency, Wildz, or your bank/eWallet, as the case may be, will accordingly convert the funds to EUR before depositing it to your account. Likewise the funds you withdraw will be sent to you in EUR and Wildz or your bank/eWallet, as the case may be, will convert the funds to your payment account currency. Please note that any exchange premiums are payable by the Player.
6.13 - Deposits made to your Wildz account should be commensurate with game play. If in Wildz’s discretion, there is suspicion of abuse (for instance, where a deposited amount has not been wagered or used for an appropriate level of game play and the user then makes a withdrawal request in relation to that deposited amount or where Wildz suspects that you are abusing exchange rate fluctuations or made a financial gain through arbitrage), we reserve the right, in our absolute discretion, to cancel other deposit(s), and/or any withdrawals there related, in part or in full, to deduct and/or to retract any balance or costs that may have resulted in conjunction therewith from any funds held in the User’s account, confiscate funds including winnings and to close the Wildz account indefinitely, without any warning and notification. We further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification and other documents as may be required at any stage during the account’s lifetime and in such instances prior to processing any withdrawal request, the processing of such request to be entirely at Wildz’s discretion. In cases where we are not satisfied by the submitted documentation, Wildz may cancel the withdrawal and return the funds to the account or confiscate the funds and block the account indefinitely.
6.14 - You agree that the funds deposited in your Account must only be used for playing the Games which are found on our Websites. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place gaming stakes. In such circumstances we may also report this to relevant authorities.
6.15 - You acknowledge that we shall have the right to block a Wildz Account should we receive a chargeback request in relation to that Account. When a chargeback request has been received, we will contact you as the registered account holder, so as to seek confirmation of your identity and if retained necessary, we shall also ask you to confirm your preferred method of payment. Reminders may be sent should the requested confirmation not be received. Administrative fees may apply in such cases and the balance of your Wildz account may decrease in the case of unduly incurred chargebacks, reversals or other charges we may sustain in relation to your account. You are to note that any remaining funds held in a Wildz account which has been blocked due to a chargeback request, shall be treated as though they were funds on an Inactive account.
7. Withdrawals from Your Member Account
7.1 - You may withdraw any amount up to the “Available to Withdraw” balance in Your Wildz Member Account by issuing Wildz with a valid notice of withdrawal on the Website.
7.2 - Notices for withdrawals must be made via the Website. Wildz will not accept requests for withdrawal made by telephone or by electronic mail. Employees of Wildz are not permitted to circumvent these instructions.
7.3 - Available withdrawal options are clearly stated on the Websites and may differ depending on the market from which the Player originates.
7.4 - Withdrawals will be made to your bank account or other withdrawal methods available to you to choose from under the “Withdrawal” pages and/or as chosen by Wildz. Whenever possible, Wildz shall pay your withdrawals by using the same method you would have utilised to make your deposits. Withdrawal payments may only be made in the name of and to the registered account holder. Wildz reserves the right to cancel withdrawals either to enforce a closed loop or to force the customer to withdraw to a particular withdrawal method. Upon withdrawing funds, Your own bank or other payment provider may add a further handling charge. These charges may vary over time.
7.5 - It will not be possible to withdraw funds marked as “Bonus money”, as well as funds stuck in an aborted game.
7.6 - Notice that Wildz products are consumed instantly when playing. Thus, Wildz can not provide returns of goods, refunds or cancellation of Your service when playing. If You play a Game with real money, the money will be drawn from Your Member Account instantly.
7.7 - Financing a bet through the Internet may be illegal in the jurisdiction in which you reside, in such circumstances you are not authorised to use and finance your account for the purposes of placing a bet. Your participation in the products we provide in a jurisdiction where such participation is prohibited by law, shall not affect any stakes or payments made to and accrued for the benefit of Wildz. Moreover, you understand that it is your sole responsibility to pay and proceed with all necessary diligence in relation to taxes on any prize money, if and where these are applicable.
7.8 - Wildz payment and fraud team will carry out additional verification procedures for any payout exceeding the equivalent of 1,000 EUR or cumulative withdrawals exceeding 2,000 EUR (or their equivalent under the operational currency) which value can be calculated either on a daily basis taking into account all deposits effected by a customer since the establishment of the business relationship or on the basis of a rolling period of 180 days. We further reserve the right to carry out such verification procedures in case of lower payouts. Such verification may include but shall not be limited to, copies of a player’s passport, national identity card, copies of a player’s utility bills, and/or copies of the credit/debit cards used to make deposits. Where applicable, all identification documents provided should include a clear photographic image of the registered customer.
7.9 - All transactions shall be checked in order to prevent money laundering. Wildz, the Regulator and any Governing body can monitor or request to review all transactions to prevent this crime from being committed. Wildz shall report any suspicious transactions to the relevant competent authorities in the jurisdiction they would respectively fall under and in which Wildz is licensed to operate. Should we be made aware of any suspicious activity relating to any of our Games, we shall report this to the relevant institutions immediately. Wildz may suspend, block or close an Account and withhold any funds therein, if it is requested to do so in accordance with the applicable prevention of money laundering and financing of terrorism laws and regulations.
7.10 - The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within three (3) days. When a withdrawal is cancelled, the funds are returned back to your account and you can make use of those funds accordingly on the account. Wildz does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us. Details on deposit and withdrawal times can be found at Payments.
7.11 - Before any withdrawals are processed, Your behavior on the Website/usage of the Games will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting such as, but not limited to, betting Red Bet and Black Bet on any single round of roulette, shall all be considered irregular playing patterns for bonus play-through requirement purposes. Other examples of irregular playing patterns play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of Your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular playing patterns have occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
7.12 - Acceptance of a withdrawal request shall be subject to you having made and sufficiently wagered a real-money deposit and in accordance to any other terms and conditions set out by Wildz. All withdrawal requests shall be subject to the transaction limits and withdrawal methods that we shall notify you prior to withdrawal. Wildz retains the right to carry out enhanced due diligence at withdrawal stage should it deem this to be necessary and especially in cases where deposited funds have not been used for wagering.
7.13 - We may charge assigned fees for processing withdrawals and this shall be clearly stated when you perform a withdrawal request. For further information it is advisable to refer to the Payments page.
7.14 - You understand and accept that jackpots may be advertised in a certain currency and if it is claimed in a different currency there may be a reduction in the jackpot amount caused by currency fluctuations due to the applicable exchange rate.
7.15 - Wildz also reserves the right to charge a fee should you request a withdrawal without having turned over an amount that is equal to or more than the sum of a deposit that has not been staked. Should this fee be charged, it would amount to 5% (minimum 10 EUR) of the requested withdrawal and additional bank charges associated with payments made can be passed on to you in this case. Moreover, we shall always reserve the right to apply a fee to withdrawals. If a fee is to be applied to a withdrawal, the sum will be shown in the cashier prior to the confirmation of the withdrawal request. The fee will be deducted automatically from your account balance if you choose to proceed with the transaction. The minimum amount you are permitted to withdraw may vary depending on the payment services provider you chose to withdraw the funds.
7.16 - In accordance with applicable laws and licence conditions imposed on Wildz by the respective jurisdictions in which we are licensed to operate and provide our services, player funds are protected in the event of insolvency by the segregation of customer funds and are held in separate designated bank accounts. These accounts are used solely for this purpose and our bank has acknowledged this. Furthermore, our bank of choice ensures that these funds are not subject to the enforcement, seizure, or execution of any claim against Wildz and these funds are not considered to form part of the assets of Wildz in the event of insolvency. Consequently, in the event of our insolvency, your funds are protected and shall be returned to you.
7.17 - A person registering shall accept and acknowledge that withdrawals of funds will be remitted only to the account from where the funds paid into the player’s account originated, where possible.
8. Bonuses, rewards and loyalty programs
8.1 - These terms shall remain valid until a new version is made available and accepted by the user. Any changes to the terms of the bonuses and rewards scheme conditions will be notified to you in advance, and will not take effect until and unless you have reconfirmed your acceptance of the changes.
8.2 - We may from time to time offer you bonuses or rewards which will be credited by us into your Account. Such bonuses may only be used in relation to the facilities as may be specified when the bonus is offered to you. Acceptance of certain bonuses may be in accordance with additional or specific terms and conditions that shall be made available to you. Other bonuses and rewards shall be in accordance with standard promotional terms. Unless otherwise specified, our offers may be used only once, and you are not entitled to withdraw any bonus amounts or redeem any rewards without first complying with the applicable terms. The type of bonus and the size of it may vary and you need to wager the bonus money in order to withdraw the funds. For this reason you should check the bonus and rewards rules carefully before participating in any promotion.
8.3 - Wildz reserves the right to withhold and remove any bonus money awarded to you if it has not been used within 60 days from the date awarded. Individual campaigns may have a shorter expiration time and are if so stated to the player related to the time when receiving the campaign offer.
8.4 - If you are eligible for a bonus, wagering requirements will apply before you are eligible to make any withdrawals of the bonus or winnings by bets using bonus money. If you would like to request a withdrawal before the wagering requirements are fulfilled, Wildz will deduct the whole bonus amount as well as any winnings made from bonus money before approving any withdrawal. Wildz has the right to choose which games and how much a game contributes to the wagering requirements.
8.5 - You can find your current and future bonus and loyalty items in the Reward section on the Website. All items in the Rewards section are considered to be bonus rewards and can incur additional wagering. Expiration times are clearly stated in the item description and may vary for each individual item.
8.6 - At Wildz you can receive bonuses in a variety of different ways. Besides the Welcome Bonus you receive upon joining and weekly new bonus promotions, you can win bonuses simply by playing at Wildz and advancing levels. You may receive a bonus when leveling up or when logging in or during gameplay. To advance on your Progress Bar a minimum bet on 0.20 EUR is required. Customers must be subscribed to our offers to benefit from these rewards.
8.7 - The bonus received when the player makes his/her first deposit to the Website has a wagering requirement of thirty five (35x) times of the received bonus.
8.8 - Winnings on Free Spins (free rounds) have wagering requirement of thirty-five (35) the winning sum if nothing else stated alongside the Free Spins campaign. If no specific information is given regarding wagering requirements when receiving a bonus, the wagering requirement is set to thirty-five (35) times the sum of the received bonus amount.
8.9 - During gameplay, real money is used first. Real money bets give real money winnings and mixed bets or bonus money only bets give bonus money winnings.
8.10 - Only when placing a bet of bonus money or a bet containing bonus money, wagering is decreased with the amount of the bonus bet and at a maximum of 5 EUR.
8.11 - The maximum bet allowed when using bonus money is of 5 EUR per spin or 0.50 EUR per bet line until your wagering requirements have been fulfilled. Wildz reserves the right of voiding bets and winnings resulting from bets of larger amounts
8.12 - Some games affect the wagering requirements differently as shown in the list below:
- All Casino Slots: 100%, (except 1429 Uncharted Seas, Bloodsuckers, Beautiful Bones, Dead or Alive, Dead or Alive 2, Eggomatic, Eye of the Kraken, Gemix, Jack Hammer 2, Pearls of India, Scrooge, Secrets of Atlantic, Sea Hunter, Steam Tower, Simsalabim, Tower Quest, Viking Runecraft: 0%)
- All table and Live Casino games: 50%
- All Video Poker Games: 0%
8.13 - Any player found to be abusing bonus funds on slot games with a progression mechanic are liable to have any winnings confiscated and may have their accounts closed.
8.14 - Bonuses/free spins at Wildz can only be received once per person, household, IP address (including shared networks), device and/or credit/debit card number or any other deposit method used. We reserve the right to close your account and confiscate any existing funds if evidence of bonus abuse/fraud is found.
8.15 - We award bonuses and entry to selected promotions in good faith to players who use our services for entertainment purposes and as a token of appreciation for your loyal play. Free spins, bonuses and entry to promotions will be revoked, denied or withdrawn from players who abuse the spirit of our offers. ‘Abuse’ refers to players who by any other means obtain an unfair or unintended advantage. In cases where Wildz suspects that the player is acting in bad faith, Wildz reserves the right to cancel a bonus offer at any time in case of any suspected abuse of the offer and to terminate the offender’s account with immediate effect. At our sole discretion, we may not issue refunds of any deposits, balances or winnings generated on the account should abuse be suspected. The term “Abuse” shall include but is not limited to the opening of multiple accounts to claim multiple bonuses.
8.16 - You understand that you will only be able to receive or benefit from offers that apply to your country of residence and, where stated, deposit payment method. Wildz reserves the right to vary the amount of bonuses granted depending on the user’s country of residence at any time and for any reason whatsoever. We reserve the right to offer a specific bonus to a specific customer or group of customers, to terminate a bonus offer without notice or compensation, to change the terms of a bonus offer and/or to exchange one type of bonus offer for another at our sole discretion and at any time.
8.17 - While playing with wagers made using their bonus balance, players are strictly prohibited from delaying the playing of a game round until after the wagering requirements for that bonus have been met, and/or they have deposited new funds. This includes all bonus and/or free spin modes and features which may arise as a result of wagers made using the player’s bonus balance. In the event that this occurs, the player agrees that their bonus and/or any associated winnings may be voided.
8.18 - Wagering Requirements apply. Deposits must be wagered at least once before they become withdrawable.. You can make a withdrawal of your deposit balance before you have fulfilled the wagering requirements, but then you will lose your bonus money. For example, if the wagering requirement is thirty-five (35) to withdraw a 5 EUR bonus, the player will have to wager 175 EUR.
8.19 - Cash Rewards that don’t have any wagering required and the amount won will be added to the balance and is withdrawable immediately
9. Responsible Gaming
9.1 - Wildz offers a range of services to assist you if you feel that you are developing a dependency towards gambling. We have in place a series of measures, which will help you play in a safe environment. You understand that when you are playing games of chance that involve money, the outcome can never be sure. We have developed tools that will make your gaming experience safer and we encourage you to consider these measures when playing on Wildz. In order to use these tools you may either go to the Limits tab on your account menu and set the account limitations according to your needs or by contacting our customer support service on [email protected]
9.2 - We offer you the opportunity to apply financial limits to your Wildz account. When you set-up a limit, you will be unable to continue playing beyond the limit you would have set, as our system will automatically prohibit any further gameplay. These limits are available to help you to control your gambling and you may set financial limits related to deposits, wagers and losses:
- Deposit Limits - In order to limit the amount of deposits you can make over a certain period of time, you can set a Deposit Limit.
- Loss Limits – In order to limit the losses that you can sustain over a certain period of time, you can set a Loss Limit.
- Wagering Limits – In order to limit the amount of money that you are able to spend over a certain period of time, you can set a Wagering Limit.
9.3 - The financial limits described above can be accessed on your Limits tab on your account menu and amended at any time. Limit amounts can be made on a daily, weekly or monthly basis. Any request to lower a limit will take effect immediately. Any request to raise or remove a limit will only take effect after the expiry of a twenty four (24) hour “cooling-off” period in which the player will not be able to revert the conditions previously placed on his account. This “cooling-off” period will give you chance to reconsider whether you really want to raise your deposit limit.
9.4 - If you require any further information or assistance regarding our functionality, please contact support at [email protected]
9.5 - We offer you the opportunity to apply Session Time limits to your Wildz account. You may at your discretion choose to set a maximum session time during which you will be allowed to stay logged into your account. While these limits are set, you will automatically be logged out and will not be allowed to continue playing when you reach the pre-set time limit in any one play session.
9.6 - The Reality Check tool helps you monitor your gaming activity at Wildz. Once this feature is activated, a message will be displayed on your screen at regular intervals. A message will be displayed at regular intervals of 60 minutes. This message will inform you about how long you have been playing, how much you have spent/won, it will offer a direct link to your transaction history and present you with the option to resume or exit the game. Customers are to note that for certain Casino providers, if the ‘Autoplay’ function is active, the Reality Check might not suspend game-play when the pop-up message is displayed.
9.7 - We offer you the opportunity to apply Self-exclusions (“Time Out”) to your Wildz account for definite and indefinite periods. As soon as your self-exclusion request is processed, you will no longer be able to play on Wildz and you will not be able to access your account until your requested period of limitation has elapsed.
Should you need to take a definite Time Out from gambling, please use the Time Out functionality on the Website and choose the period you wish to be timed out. This tool can be found in the My Account > Limits menu. Should you for any reason be unable to impose these limits yourself or wish to Self-exclude for a time not available on the Website, please contact Customer Support for assistance. At the end of your Time Out period, Your Member Account will automatically be reactivated. Your Member Account may be opened at any time at Your request. However, before an account is reactivated from a Time Out, a twenty-four (24) hour “cooling-off” period shall apply before You may resume play. This “cooling-off” period may be increased, if appropriate to do so, at the sole discretion of us.
An indefinite Self-exclusion is activated by contacting Customer Support and may only be removed subject to a “cooling-off” period of seven (7) days. We reserve the right to refuse to remove an indefinite Self-exclusion. In case of an indefinite Self-exclusion we shall take all necessary steps to remit any remaining funds on your account to you.
9.8 - Following a time-out or a self-exclusion request, we will use our best endeavours not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after 48 hours of account closure.
9.9 - Once Your Member Account is re-opened in the manner set out in this chapter, You shall be responsible for any losses that ensue thereafter as a result of Your continued use of Your Member Account and shall not in any case be refunded by Wildz
9.10 - Please comprehend that it is important for us to be made aware as to the motive for your exclusion, especially if this related to problem gambling matters. Kindly inform us as to this reason upon making your closure request. Indefinitely self-excluded Member Accounts may not be reopened or re-activated in cases of gambling addiction under any circumstances.
9.11 - Any account limits, time outs and self-exclusion requests would be valid for the licensed brand you are currently a member of (for example wildz.com) only and does not include other sites operated by us.
9.12 - For your own protection and according to our Licence obligations, if you held an account with any of our Group Brands which has been closed due to gambling addiction (either on player request or via our analysts), you cannot open another account with any of our Group Brands again and all previously opened accounts will be permanently closed across all Group Brands. Any new accounts created on our other Group Brands after the original account was closed for gambling addiction will be closed. If closed for this reason, any winnings will be removed and associated deposits made on the new account are not refundable. Furthermore, we reserve the right to take action and notify the relevant authorities and associations.
9.13 - Should you feel that you may be at risk of developing a dependency on gambling or would like to be certain that you, or anyone else in your household does not have access to gambling sites, you may consider installing software which prevents users from accessing any gaming sites. There are independent third party sites that offer products that are aimed at blocking gambling related websites or software. Betfilter and GamBlock are two of the websites that offer this service. Please click on the links provided should you require further information. So as to ensure maximum protection to those affected by gambling problems, this kind of software cannot be removed from a device once it is installed.
9.14 - If you have chosen to restrict yourself from playing on Wildz because there is the possibility that you might have a gambling problem, it is advisable to consider excluding yourself from all the gambling environments you may have access to, both online and offline.
9.15 - If Wildz believes that your gambling will cause you financial or personal difficulties, we reserve the right to close your account. If you feel that you require help to overcome any addiction, please refer to our Responsible gaming page on the Website.
9.16 - Wildz does not allow anyone under 18 years of age to open an account on its Websites. Should you be under 18 years of age and attempt to open an account with us or should you assist an underage person in opening an account with us, you are in breach of the law. Should you have minors in your household or should there be a possibility of minors accessing your computer, please make sure to not to share your log-in details; not to enable the “remember password” function on the login screens; Not to share your credit card or bank account details with minors; Install parental control software or internet filter software on your computers. Such software can be obtained from for example www.netnanny.com and www.cyberpatrol.com.
10.1 - Rootz LTD respects your privacy and is committed to protecting your personal data and processing it in compliance with applicable laws – notably: The Maltese Data Protection Act (Chapter 440 of the Laws of Malta) as well as the various subsidiary legislation issued under the same – the ‘DPA’; The Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) – the ‘GDPR’.
10.3 - The information we collect enables us to ensure that you can enjoy safe and user-friendly browsing conditions. Our aim is to offer the best possible services, whilst making sure that gaming on our site remains fun. You therefore acknowledge that we collect and use your personal data so that you may access our Websites and also to allow your participation in the Games we offer. We will protect your personal information and comply with applicable data protection laws in respect of the documents you supply to us.
The Business Partners we work with are:
- Game developers
- Payment providers
- Analytic service providers
- Identity verification companies
- Anti-money laundering services
- Website performance and security systems
- Marketing and advertising companies
- Communications platform providers
- Social media platforms
11.1 - The Website uses ‘cookies’ to make the Website experience better. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
12. Exceptional Circumstances & Aborted Games
12.1 - Unexpected technical problems or circumstances outside the control of Wildz such as technical problems at third party providers allows Wildz to cancel bets and give refunds to players. Additionally, you acknowledge that your computer equipment or mobile device and Internet connection may affect the performance and operation of the Website, for this reason Wildz cannot guarantee that the Website will operate without faults or errors or that its services will be provided without interruption. Wildz does not accept any liability for any failures or issues that arise due to your equipment, Internet connection or third party provider. This shall also include your inability to place bets or wagers or to view or receive information in relation to certain particular games.
12.2 - Wildz has the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.
12.3 - If a refund is decided upon, the amount of the refund shall be returned to the player’s account, the player shall be informed and the procedure finalized within 48 hours after the decision has been made.
12.4 - In the case that a game is “stuck” in a state where it is not being finished, for example a connection loss while playing an active black jack hand, Wildz has the right to “clean up” such bets on a regular basis and refund the bet/wager to the player’s account. If the game has been aborted or miscarried on the server, the player should be refunded.
12.5 - If a bonus campaign has in any way been misconfigured, Wildz has the right to alter player’s balances and account details to correct the mistake.
12.6 - If a game contains a bug or misconfiguration that causes incorrect behaviour or pay out, Wildz has the right to remove the game and alter player’s balances and account details to correct the mistake.
12.7 - The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
12.8 - The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.
12.9 - Wildz endeavours to ensure that the Website is available twenty-four hours a day, however it shall not be held liable if for any reason the site is unavailable at any time or for any period. We may remove any game from the Website at any time we see fit and reserve the right to make changes or amendments, to alter, suspend or discontinue any of the content, products or services, including your access to the Website
12.10 - You are not allowed to abuse of any error or instance of incompleteness on the Website, in the Client application, in any of the Software or in any of the Services provided by us. Should you become aware of such an error or incompleteness, you shall refrain from taking any advantage thereof and notify us immediately. If you do not comply with this clause and take advantage of or divulge any information about an error or incompleteness, Wildz shall be entitled to any remedies available at law and this shall include compensation for any costs it may have incurred in association with any losses, which would have resulted from your breach of this clause.
13. Alteration of the Website
13.1 - We may, at our absolute discretion, add or remove, alter or amend, any of the products offered via the Website at any time
14. Complaints & dispute resolution procedure
14.1 - You may contact our customer support service by sending us an email to [email protected] should you wish to make any complaints regarding our services.
14.2 - Complaints are handled in the support department and escalated in the organization of Wildz in the case that support personnel do not solve the case immediately. The player shall be informed about the state of the complaint to a reasonable level. We always endeavour to resolve complaints in the least time possible. The outcome of the complaint is to be communicated within 10 days from the date on which the complaint is received, provided that in certain cases this can be extended by a further 10 days.
14.3 - A dispute resolution organisation, Pardee Consulta Ltd, is available to all players in the event they are unsatisfied with issue resolution by Wildz. Pardee Consulta Ltd is a registered company in Malta with registration number C85213, having its registered office at 2B, Victoria Buildings, Triq l-Għenieq, Naxxar, Malta, which acts as an independent and third party alternate dispute resolution (“ADR”) service provider and is duly authorized and eligible to handle customer complaints related to gambling. You may forward your complaint to the ADR service provider by filling in the Online Dispute Resolution Form or via email at [email protected].
14.4 - European customers may also direct complaints to the Online Dispute Resolution (ODR) section of the European Commission. This organization is dedicated to helping European-based consumers and businesses resolve their disputes out-of-court, and can be found at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
14.5 - If You believe your complaint is relevant to the status of our MGA license, particularly any claims that our conduct is unlawful or conducted in a manner which is not safe, fair, or transparent, you may report your complaint to the Malta Gaming Authority or by emailing directly to [email protected].
15. Limitation of Liability
15.1 - You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use our Services and your participation is at your sole choice and discretion. You consequently enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that your interest in our Services and in our Website is personal, and not professional and that you have registered an account with us only for personal entertainment. Any other use of the Services we provide and any other use of our Website is strictly prohibited.
15.2 - Without prejudice to the generality of the preceding provision, we, our directors, employees, partners and service providers:
15.3 - Do not warrant that the software, Games and the Websites are always fit for their purpose;
15.4 - Do not warrant that the software, Games and the Websites are free from errors;
15.5 - Do not warrant that the software, Games and the Websites will be accessible without interruptions;
15.6 - Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
15.7 - You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
15.8 - You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused, that may arise in relation to your use of the Website or participation in the Games.
15.9 - To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed 100 EUR.
15.10 - All information displayed on our Website is provided for information purposes only, and not intended to constitute professional advice of any kind. Neither Wildz nor any of its independent providers is liable for any information errors, incompleteness, inaccuracy or delays, or for any actions taken in reliance of information contained herein.
16. Breaches, Penalties and Termination
16.1 - If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
16.2 - If Wildz suspects that you are engaged in illegal and/or fraudulent activities when using any of the Websites; or in breach of this Agreement; or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate your account or cancel any stakes at our absolute discretion.
16.3 - You acknowledge that Wildz shall be the final decision-maker of whether you have violated Wildz’s rules, terms or conditions in a manner that results in suspension or permanent barring from participation in our site(s).
16.4 - Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we are losing or waiving the rights afforded by them where set timelines have not been set out. The same shall also apply to you.
16.5 - We will not be liable to you for any breach of these Terms and Conditions which arises because of any circumstances that we cannot reasonably expected to control.
17. Intellectual property rights
17.1 - The term ”Wildz” and any other trademarks, all Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
17.2 - Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
18.1 - If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
19.1 - We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
20. Entire agreement
20.1 - These Terms and Conditions constitute the entire agreement between You and Us with respect to the Websites and, save in the case of fraud, supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.
21. Applicable law and jurisdiction
21.1 - These Terms and Conditions shall be governed by the Laws of Malta.
21.2 - The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts. We cannot accept responsibility under the laws of any other jurisdiction.