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KYC checks are requested on an as-needed basis by our Payments team if you transact beyond certain thresholds or if we detect irregular account activity that may prompt further investigation.

If you’ve been asked to fulfil a KYC Check, we will notify you via the communication channels you provided Wildz when you signed up. The requested documentation can then be uploaded via a dedicated Verification area in ‘My Account’, via either desktop or mobile devices.

Please note that the verification section will not permit uploads until a verification check has been requested.

Account Verification Documents

When your account undergoes a KYC review, you will be asked to provide some or all of the following documentation. Documentation is accepted in PDF, PNG, JPG, GIF and BMP format, up to a maximum size of 6 MB per file:

• Valid photo ID: Accepted photo ID can take the form of a passport, driving licence or national ID card. The document you provide must be government-issued and valid. If you are providing an identification card, this has to be issued by a national authority.

• Utility Bill: Please ensure all utility bills provided are less than 3 months old, displaying the same address as that linked to your Wildz account.

• Payment Method: Should we request payment method verification as well, upload a statement confirming your payment method(s) no older than 3 months and clearly showing the account holder and account number. The following documents are accepted as a form of Payment Method Verification:

  • Bank Transfer: The name and address on any bank statements you upload must match those held on your Wildz account.

  • E-Wallets: The requirements around E-wallet documentation are identical to those of Bank Transfers. All E-wallet documents should display the same name and address that we hold for you. Screenshots of statements are acceptable if paper, downloadable or PDF copies are not available.

Quick Tips

• Submit ALL Requested Documents: Endeavour to upload all the necessary documentation in the first instance so that there aren’t any hold-ups in verifying your account.
• Scan Quality is Important: Please try and provide scanned copies in high resolution, provided they don’t exceed the maximum file size of 6 MB. Carelessly taken screenshots via phone can cause delays in processing your review if the photos are not of sufficient quality.