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Please enter the phone number which is registered on your Wildz account and we will send a confirmation code to change your password.
KYC checks are requested on an as-needed basis by our Payments team if you transact beyond certain thresholds or if we detect irregular account activity that may prompt further investigation.
If you’ve been asked to fulfil a KYC Check, we will notify you via the communication channels you provided Wildz when you signed up. The requested documentation can then be uploaded via a dedicated Verification area in ‘My Account’, via either desktop or mobile devices.
Please note that the verification section will not permit uploads until a verification check has been requested.
When your account undergoes a KYC review, you will be asked to provide some or all of the following documentation. Documentation is accepted in PDF, PNG, JPG, GIF and BMP format, up to a maximum size of 6MB per file:
Valid photo ID: Accepted photo ID can take the form of a passport, driver’s license or national ID card. The document you provide must be government-issued and valid. If you are providing an identification card, this has to be issued by a national authority.
Utility Bill: Please ensure all utility bills provided are less than 3 months old, displaying the same address as that linked to your Wildz account.
Payment Method: Should we request payment method verification as well, upload a statement confirming your payment method(s) no older than 3 months and clearly showing the account holder and account number. The following documents are accepted as a form of Payment Method Verification:
Credit Cards: If providing Credit Card statements, these must also include images of both sides of your card. The reverse side of the card must also be signed in pen by yourself, while the front side needs to give the first 6 and last 4 digits of your credit number (eg.1234 56XX XXXX 1234).
Bank Transfer: The name and address on any bank statements you upload must match those held on your Wildz account.
E-Wallets: The requirements around E-wallet documentation are identical to those of Bank Transfers. All E-wallet documents should display the same name and address that we hold for you. Screenshots of statements are acceptable if paper, downloadable or PDF copies are not available.